Service from A to Z

Adapters for Electrical Appliances
If the plugs of your electrical device (hair dryer, shaver, charger, etc.) do not fit into our Swiss sockets, we will be happy to lend you an adapter at reception. 

Allergies 
For allergies to natural sleeping products, please contact our housekeeping team or reception. If you suffer from food allergies, please let us know when making your reservation/booking or contact our service staff.  

Arrival and Departure
On arrival, your room will be available from 3 pm. On departure, please vacate your room by 12 pm at the latest.
If you still want to ski, hike or do anything else in Saas-Fee on the day of departure, we will keep your luggage for you and offer you a room to change before you leave for home. Our spa will also be at your disposal on the day of your departure - our reception will be happy to give you a key. 

With our electro-taxi we pick you up at the entrance of the village/parking garage and bring you back there. Please inform us in time for your arrival or departure time, so that we can have the electro-taxi ready. We ask for your understanding in case of possible delays.

Attire
At Ferienart Resort & Spa, we value an informal, relaxed atmosphere. However, we ask you to wear elegant evening wear at dinner.

Baby-phones
Baby monitors can be loaned at the reception and we can also help you get any other baby items you may need. 

Bathing Basket / Bathrobes
During your stay we will gladly provide you with a bathing basket and bathrobe as well as slippers and towels. Please understand that you are not allowed to enter our SPA area with street shoes.

Bank / ATM 
In the immediate vicinity of the Ferienart Resort & Spa in Saas Fee you will find three banks with 24-hour ATMs, as well as the post office with a Post ATM.

Bicycles
In summer you can rent mountain bikes from our partner SportArt. A bike map is available for a fee at the reception.

Birthday 
Let us know if you would like to celebrate a birthday during your stay. Our chef will be happy to create a fine birthday cake for you!

Breakfast
The large breakfast buffet awaits you in the "César Ritz" dining room from Monday to Friday from 7 to 10.30 am and on Saturdays, Sundays and public holidays from 7 to 11 am. If you prefer to have breakfast in your room, just let us know at the reception. 

Children's Playroom
The children's playroom is located behind the reception. Your little ones can play there without supervision. As parents, you are responsible for children outside childcare hours.

Citizen's passport of the Free Holiday Republic of Saas Fee
After filling in the registration form with the names and birth dates of all accompanying persons, we issue a citizen's passport for each individual guest. This passport offers you a variety of benefits, which you can find in the separate Bürgerpass brochure. From the 2nd night you also benefit from lower parking fees.

Dinner for Half Board Guests
We welcome you for dinner in our main restaurant "César Ritz" between 7 and 8.30 pm. If you prefer to eat in another restaurant of our house, we will give you a credit for half board.

Dinner à la Carte
If you are an external guest or if you have booked your overnight stay without half board, you are welcome to dine in our à la carte restaurants "Del Ponte" or "Art Stübli" (winter season). May we ask you to inform us about your table reservation at the reception until 12 pm?

Doctor & Pharmacy
We hope that you will not need either. If you do, we will be happy to help you at the reception with information or calls to the pharmacy or physician.

Dogs 
Your dog is also welcome at Ferienart Resort & Spa! Please understand that dogs are not allowed in the restaurant and wellness area.
The costs for the dog are CHF 25.- per day/dog (excl. food) and CHF 40.- for the final cleaning.

Flowers
We will be happy to take your order at the reception. If you would like to celebrate a special occasion, please let us know ahead of time.

Forgotten Products
Have you forgotten your toothbrush or razor at home? No problem, our reception will be happy to help you with cosmetics or hygiene articles. 

Housekeeping
Our housekeeper sees to the impeccable condition of your room and supplies you with cushions, vases, additional hangers and everything you need. 

Internet & Printing Service
We offer you free WiFi/W-LAN access throughout the house. If you want to print or copy personal documents, we help you at the reception desk. 

Late Check-Out
It can be difficult to say goodbye... If you would like to extend your stay for a few more hours, please let us know at reception.

Laundry Service / Ironing Service / Sewing Service
We will be happy to clean, iron or repair your laundry for you - just let us know at reception or in housekeeping. 

Minibar
There is a mini-bar in your room, which we will be happy to refill for you. 

Nutrition: Allergies and Diets
For the evening menu we offer you fine meat, fish or vegetarian dishes. If you have a special wish or a food allergy, please contact our Chef de Service.

Opening hours:
Spa reception 09:00 - 20:00
Sauna 15:00 - 21:00
Fitness 09:00 - 22:00
Pool 07:00 - 21:00
Pool for children under 16 years 09:00 - 18:00.

Packed Lunch
We will be happy to prepare a lunch "to go" for you - please let us know at reception when and how many packed lunches you would like to take with you.

Payment 
We accept Maestro cards, Postcard, WIR and all major credit cards.Recreation Program
You can find the animation program in the weekly program and of course our team at the reception will be happy to inform you.

Room Service
Our room service is available from 7 am to 11 pm for the dishes from our room service menu and from 7 to 11.30 am for your breakfast.

Safe
Jewellery, valuables, cash and cheques kept in the room safe are insured for different amounts. If your valuables exceed these amounts, we will gladly keep them in our house safe, where they are fully insured. 

Smoking
Smoking in public places is not allowed in Switzerland. All of our ooms are non-smoking rooms and we thank you for your understanding.

Spa and Wellness
The sauna zone is a nude zone - please use the bath towels provided in consideration of other guests. Children and young people under 16 years of age do not have access to the sauna area for reasons of child protection, even if accompanied by their parents.

Ski Bus
Our ski bus covers in winter from Monday-Friday from 8.30 to 11.30 am and from 3 to 4.30 pm every 15 minutes the route Ferienart - Alpin Express - Restaurant Mistral (near the bridge). In summer only on request.

Ski & Snowboard Room / Bicycle Room
The rooms for your skis, boards and bicycles are on the ground floor. Your equipment is in good hands there and your sports shoes enjoy our drying machine.

Ski Equipment / Ski Rental
We recommend our sports shops Intersport Ferienart Sport & Fashion (in-house), Derby-Sport and Popcorn, where you benefit from our house guest discount. 

Ski Care
We are happy to care for your skis and snowboards overnight (waxing and edge grinding) at Intersport Ferienart Sport & Fashion. Please hand in your equipment by 6 p.m.

Staying Longer
Would you like to stay a little longer? We will do everything to avoid moving you to another room and to extend your stay.

Taxicab
Our electro-taxi is at your disposal on arrival and departure from the car park to the hotel. In winter we also operate the ski bus (see ski bus) for you. For all other journeys and transports we will gladly organise a local taxi for you at the reception.

 

Would you like to know something you haven't found here? Simply contact us per Email or phone at +41 27 958 19 00

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